Terms and Conditions

What Puppyeyz Does

Puppyeyz helps you turn a spoken or written description of your dog into a structured, shareable card, using AI to organise what you tell it. It's a communication tool, not a medical, veterinary, or professional record-keeping service.

AI-Generated Content

The information in your dog's card is structured by AI based on what you provide. You are responsible for reviewing every field before sharing it — AI can make mistakes, and we don't independently verify anything you or it enters. Never rely on Puppyeyz as a substitute for speaking directly with a vet, especially for anything urgent or medical.

Your Account

• You must provide accurate information and keep your password secure.
• You're responsible for anything that happens under your account.
• You must be 18 or over to create an account. Accounts can hold home access details, and professional plans are paid, so they're for adults only.

Sharing Feature

• Sharing a card is entirely your choice, and you control what's included.
• A shared link can be opened by anyone who has it, without an account — treat it like you would any other sensitive link.
• We aren't responsible for what a recipient does with information you've chosen to share.

Professional Accounts

• Puppyeyz is free for dog owners. Professional accounts (dog walkers, sitters, groomers, trainers) are free for up to 3 clients. More clients need a paid plan, shown with its price before you subscribe; you won't be charged without agreeing to it first.
• A professional may only use details an owner has shared to look after that owner's dog or provide the service the owner has asked for. They must keep those details secure, not pass them to anyone else without the owner's agreement, and delete them when they're no longer needed. Professionals are responsible for following data protection law for anything they keep.
• Owners control what each professional sees and can remove access at any time. Professionals must not try to see anything an owner has not shared with them.
• Puppyeyz is not a party to the arrangement between an owner and a professional, and we don't check or endorse any professional. We may suspend an account that breaks these terms.

Acceptable Use

Don't use Puppyeyz to store or share anything illegal, to impersonate someone else, or to misuse the service (e.g. attempting to access another user's account or data).

Third-Party Services

Puppyeyz relies on third-party providers (including Anthropic, Supabase, Vercel, and Resend) to operate. We aren't liable for outages or issues caused by these providers, though we'll do our best to keep the service running.

No Warranty, Limitation of Liability

Puppyeyz is provided “as is.” To the fullest extent permitted by law, we aren't liable for any loss or harm arising from your use of the service, including inaccurate information in a card, missed care instructions, or reliance on AI-structured content. This doesn't limit any liability that can't legally be excluded (e.g. for death or personal injury caused by our negligence).

Changes and Termination

We may update these terms, suspend, or end the service at any time. We'll try to give notice of material changes where practical. You can stop using Puppyeyz and delete your account at any time by contacting us.

Governing Law

These terms are governed by the laws of England and Wales.

Contact Us

Questions about these terms: hello@puppyeyz.co.uk